Scope and project timeline
The service, deliverables, price and estimated timeline are confirmed before work begins. The GMC audit and report is normally delivered within 24 hours. Product feed work (up to 50 products) and full website/GMC compliance projects are estimated at 7–10 days, including Google review time where applicable. Timelines depend on timely client access and information, project complexity and third-party review processes.
Payment and delivery
For projects booked through Fiverr or Upwork, the client funds the order or agreed milestone through the platform before work starts. Work and final delivery are submitted through the same platform. The client can review and accept the delivery there. Platform payment, cancellation, dispute and refund procedures apply.
Refund policy
My service commitment is a full refund if the agreed error correction or compliance outcome is not approved in the relevant Google review. This commitment applies to the specific deliverable and scope agreed before the project begins, and is processed through the booking platform in accordance with its rules and available dispute/refund procedures. Google controls its own review decisions; no particular approval or reinstatement can be promised in advance.
Client responsibilities
You agree to provide accurate business information, timely feedback and appropriate user-level access to the platforms needed for the work. Do not send passwords. You are responsible for ensuring you have the rights to materials and information you provide.
Third-party platform decisions
Google and other third-party platforms control their own reviews, policies, approvals, account status, rankings and advertising systems. Project timelines include an allowance for Google review where stated, but actual review duration is controlled by Google.
Confidentiality
Non-public client information shared for a project will be treated as confidential and used only for the agreed work, except where disclosure is required by law or authorized by the client.
Intellectual property
Client-owned materials and account data remain the client's or their respective owners' property. Any transfer or license of project deliverables will be stated in the project agreement. Portfolio presentation, original working methods and watermarked portfolio media remain my intellectual property unless otherwise agreed in writing.
Governing law
These terms for direct services are governed by the laws of Nigeria. Projects booked through Upwork or Fiverr are also subject to those platforms' applicable terms and dispute processes.
Contact
Questions about these terms can be sent to jamesmanuel966@gmail.com.
Contact: jamesmanuel966@gmail.com